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Revision Policy
Revisions are contingent on the package selected. Clients can approach us for unlimited free amendments and we will revise their animation with no extra charges, given that the design/animation and concept remain intact. Revision turnaround time will be 48 hours.
Refund Policy
All requests for refund will be as per the following arrangement:
You make a solicitation when the underlying ideas for a logo are provided. However, once you approve or ask for changes in the initial designs, the refund offer will be void and a request for a refund will not be entertained.
Once the project has been entered in the revision phase, the refund offer will be void and a request for a refund will not be entertained.
On the off chance that demand for a refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).
All refund requests should be made to the support department. Innovative Animations reserves the right to approve/reject any and all refund requests based on an individual case-to-case premise.
All requests for refund must be communicated to the support department. Innovative Animations , in light of the infringement of your user agreement, reserves all authority to affirm/object to your solicitation on an individual case-to-case premise.
For Innovative Animations/Custom bundles, the refund will be applied just the same as on the single packages.
All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.
Unique design qualifies you for a new logo if the logo designed by Innovative Animations is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event and Innovative Animations won’t acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.
Your billing descriptor: Innovative Animations
How to claim your refund
To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.
- Specify your concern and claim your refund through any of the following three modes:
- Toll free # 1-234-567-8910
- Email. (info@innovativeanimations.com )
- We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, the rights to your animation would be transferred to Innovative Animations and you would not legally be allowed to display any version of the animation sent by the company.
- Since the rights to the animation would now be transferred to Innovative Animations, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same.
- Working in a joint effort with the Government Copyright Agencies Innovative Animations would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the animation/designs as original designs/animations in the future.
If you have any questions or concerns about our Refund Policy, please contact us by clicking here (info@innovativeanimations.com ).
All refund requests will be fulfilled as per the following arrangement:
If request for refund is made before the Initial concept delivery, you would be eligible for Full Refund (less 10% service & processing fee).
If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
If request for refund is made between 48- 120 hours of the initial delivery, you would be eligible 33% refund (less 10% service & processing fee).
No refund request will be entertained after 120 hours of your initial delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
All refund requests should be communicated to the support department.
Innovative Animations based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
My Account
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns and any other instructions for the designer/animator. Failure to actively check My Account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please contact customer support at any time for prompt assistance.
Quality Assurance Policy
In order to provide you with complete satisfaction, our designers/animators are instructed not to deviate from the specifications provided by the client in the order form.
The designs/animations are crafted after adequate and thorough research to ensure quality and uniqueness.
Delivery Policy
All animation order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their animation order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.
All customized animation orders are delivered via email/portal within 3-4 weeks after receipt of order.
We offer a RUSH DELIVERY service through which you can have your first animation ASAP (depending on the duration of the animation) by paying an additional amount! For further help, get in touch with our customer support department.
Record Maintenance
We keep your final animation(s) archived after we deliver your final files. If you wish to receive the final files again, we can email that upon request.
Customer Support
We offer 24-Hour Customer Support to address your questions and queries.
You can get in touch with us at any time and we promise a prompt reply.
Correspondence Policy
YOU concur that Innovative Animations is not at risk for any correspondence from email address (es) other than the ones took after by our own particular area i.e. “info@innovativeanimations.com ” or/and any toll-free number that is not specified on our site. Innovative Animations should not be considered in charge of any damage(s) brought about by such correspondence. We just assume the liability of any correspondence through email address (es) under our own space name or/and by means of toll-free number i.e. as of now specified on Innovative Animations Website.
*You will see the payment reflected in your statement as Innovative Animations*
